Frequently Asked Questions
Everything you need to know about shipping, returns, and orders.
Is shipping free across the US?
Yes! We offer 100% Free Standard Shipping on all orders across all US states, with no minimum purchase required.
How long does delivery take?
We prepare your order within 1–2 business days, and delivery takes 7–12 business days. Standard shipping is free on every order. If you need your dress by a specific date, please email us at help@riolakids.com before you order and we will tell you honestly whether we can make it in time.
Can I cancel or change my order?
Yes, within 12 hours of placing your order, as long as it has not shipped. Email help@riolakids.com with your order number and we will cancel it and refund you in full. The same applies to changing a size, colour or shipping address.
After 12 hours your order is released for production and packing and can no longer be cancelled or changed — but you can still return it under our 14-day return policy once it arrives.
What is your return policy?
We offer a 14-day return window from the date you receive your package. Items must be unworn, unwashed, free of stains or odors, and have all original tags attached.
How do I start a return or exchange?
Simply email us at help@riolakids.com with your order number. Our support team will provide you with step-by-step instructions and the return address.
Who pays for return shipping?
If an item is defective, damaged, or wrong, return shipping is 100% covered by us. For standard returns (such as sizing changes or preference), the customer covers the return shipping cost.
When will I receive my refund?
Once we receive and inspect your return, your refund is issued automatically to your original payment method within 5 to 10 business days. Please note that your bank or credit card company may need a few extra days to post it.
How do I choose the right size?
Every product page has a size chart in both inches and centimetres. If your child is between two sizes, we recommend choosing the larger one.
What if my order arrives damaged or incorrect?
Please contact us immediately at help@riolakids.com. We will evaluate the issue and send a replacement at no extra cost to you.
How can I track my order?
As soon as your dress ships, you will receive an email with your tracking number. You can track your package 24/7 directly on our website.