Refund policy

Thank you for shopping at Riola Kids! We want you and your little ones to love your purchase. If you are not completely satisfied, we are here to help.

1. 14-Day Return Policy

We offer a 14-day return window, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • Worn & Condition: Unworn, unwashed, unused, free of stains or odors, and in its original, undamaged condition.

  • Tags & Packaging: Original tags must be attached and undamaged, with the item in its original packaging.

  • Proof of Purchase: A receipt or order number is required.

Note: Because baby and children's apparel requires strict hygiene and safety standards, items with removed tags, signs of wear, or stains cannot be accepted.

2. Non-Returnable Items

For hygienic reasons and product specifications, the following items cannot be returned:

  • Underwear, socks, and swimwear

  • Personal care items (e.g., bibs, pacifiers, hair accessories)

  • Sale or clearance items, and gift cards

3. How to Start a Return

  1. Contact us at help@riolakids.com with your order number and the item(s) you wish to return.

  2. Once your return is accepted, we will send you instructions and the return shipping address.

Items sent back to us without first requesting a return will not be accepted.

4. Damaged or Wrong Items

Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us immediately at help@riolakids.com so we can evaluate the issue and make it right at no extra cost to you.

5. Shipping Costs for Returns

  • Defective or Incorrect Items: Return shipping costs are fully covered by us.

  • Standard Returns (Sizing/Preference): Customers are responsible for return shipping costs.

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you will be automatically refunded on your original payment method within 5 to 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.